GENERAL INFORMATION

AREA CODE AND PHONE DIALING

The area code for Ottawa and the surrounding area is 613. Before dialing locally, use 613 and then the 7-digit phone number. The area code for Gatineau is 819.

ELECTRICAL APPLIANCES

Outlets and voltage (110 volts) are the same as in the United States. Small appliances such as hair dryers, irons, and razors can be used in Canada. For those from other countries, adapters are required for electrical appliances. The frequency of electrical current in Canada is 60 Hz.

EMERGENCY SERVICES

• Emergency: 911
• Poison Information Centre: 613-737-1100
• Ottawa Fire Services: 613-580-2860
• Ontario Provincial Police: 888-310-1122
• Ottawa Police: 613-236-1222

BANKING

Banking hours differ by bank and branch, but are generally the same as common working hours (9 a.m. to 5 p.m.). Some banks are open later or on weekends or Thursday evenings. Most businesses accept debit cards as a form of payment. Most major credit cards are accepted in Ottawa. WeChat Pay and Alipay is accepted at select businesses.

Automated Teller Machines (ATMs) are located in banks and in various other locations throughout the city. They are usually available during and outside of regular banking hours, although often with an additional service fee.

CURRENCY

Currency can be exchanged at banks or at currency exchange stations. Some hotels and other merchants accept foreign currency, but it is recommended that visitors exchange currency before they arrive.

Calforex Currency exchange located in the CF Rideau Centre (connected to the Westin)
613-569-4075
Rideau Centre Third Floor
350B, 50 Rideau St.

TIPPING

For good service at a restaurant, a tip of 15% of the pre-tax bill is customary. Some restaurants add a service charge to the bill, especially in large groups, in which case further tipping is not expected. Tipping is also customary in bars, salons/spas, and taxis.

TAXES

For up-to-date tax information, visit the Government of Canada’s Foreign Convention and Tour Incentive Program website.